Shipping policy

Effective Date: July 12, 2026
Last Updated: July 12, 2026

Thank you for shopping at byExora. This Shipping Policy explains how we process and ship your orders. By placing an order on byexora.com, you accept the terms below. The Site is operated by RTX ECOM LLC (New Mexico LLC · EIN 42-2973237), 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.

1. Shipping Destinations

We currently ship to addresses within the United States, including all 50 states and Washington D.C. Shipping to US territories, APO/FPO/DPO addresses, or P.O. boxes may be limited — please contact us before placing your order to confirm availability.

2. Origin of Shipments

Orders ship directly from our overseas fulfillment partners, primarily located in mainland China. This allows us to offer a curated, frequently refreshed catalog while keeping prices competitive. Transit times reflect this origin (see below).

3. Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding US federal holidays). Orders placed before 6:00 PM Mountain Time (MT) are eligible for same-day processing; orders placed after this cutoff begin processing the next business day. During promotional periods or peak season, processing may take 1–2 additional business days.

4. Shipping Method & Estimated Delivery Time

We offer Standard Shipping ($4.99, free on orders over $80) via YunExpress, with an estimated delivery of 7–10 business days after dispatch.

This is an estimate and not a guarantee — actual delivery may vary due to customs clearance, weather, carrier delays, or US public holidays.

5. Shipping Rates

Standard Shipping is free on all US orders over $80 and costs $4.99 on orders under $80. All charges are shown clearly before payment — there are no hidden handling fees.

6. Tracking

Every order receives a tracking number once dispatched. You will be emailed the tracking number and a direct link to the carrier’s tracking page. Initial tracking updates may take 24–48 hours to appear.

7. Address Accuracy

Please confirm that your shipping address is correct before placing the order. Once an order has been dispatched, address changes are not possible. We are not responsible for delivery issues caused by an incorrect address provided at checkout.

8. Lost or Delayed Packages

If your tracking has not updated for more than 7 business days, or if the package is marked “delivered” but you cannot locate it, contact support@byexora.com with your order number. We will help you open an investigation with the carrier.

9. Customs & Duties

Orders shipped within the United States are not subject to customs duties for the customer; any applicable import handling is included in the displayed shipping rate. Sales tax is calculated at checkout based on the destination state.