Contact information

We're here to help. Whether you have a question about an order, need help choosing a product, or just want to share feedback, our team will get back to you as quickly as possible.

Customer Support

Email: support@byexora.com

This is the fastest and best way to reach us. Whether your question is about an existing order, a return, a product, sizing, payments, or shipping, send us an email and we will route it to the right person on our team.

Hours of Operation

Customer Support: Monday to Friday, excluding U.S. and Hong Kong public holidays.
Online Store: Open 24/7 — you can shop anytime at byexora.com.

Response Time

We typically respond to customer emails within 24 business hours. During weekends, holidays, sales events, and product launches, response times may be slightly longer (up to 48–72 business hours). We appreciate your patience.

Before You Reach Out

To help us assist you faster, please include the following in your message:

Your full name (as it appears on the order).
Your order number (e.g., #12345), if your inquiry is about an existing order.
The email address used to place the order.
A clear description of your question or issue.
If applicable, photographs of the product (for damage, defects, or quality concerns).

What Can We Help You With?

Order status, tracking & delivery: If you haven't received a tracking email or your package is delayed, contact us with your order number and we will check the status with the carrier. See our Shipping Policy for details.

Returns & exchanges: To start a return, email us within 30 days of delivery. Please review our Returns Policy first to confirm your item is eligible.

Refunds: For questions about a refund that has been approved but not yet received, please first check with your bank or card issuer, then contact us. See our Refund Policy for processing times.

Damaged, defective, or wrong items: Reach out within 7 days of delivery with photographs of the issue and your order number. We will make it right.

Product, sizing & styling questions: Not sure which size to order or how to style a piece? Email us — we love helping you find the right fit.

Payment issues: If you experienced an issue at checkout or were charged but didn't receive an order confirmation, contact us with the email address you used and any reference numbers from your payment provider.

Privacy & data requests: To exercise any rights regarding your personal information (access, correction, deletion, opt-out), email us with the subject line “Privacy Request”. See our Privacy Policy for details.

Press, partnerships & wholesale: Send your inquiry to the same email with the subject line “Press,” “Partnership,” or “Wholesale,” as applicable.

Social Media

Follow us for new arrivals, styling inspiration, and exclusive offers. Direct messages on social platforms are monitored, but for the fastest response on order-related questions, please email us instead.

[Instagram handle — e.g., @byexora]
[TikTok handle — e.g., @byexora]
[Facebook page — e.g., facebook.com/byexora]

Mailing Address

For formal correspondence, our registered company address is:

GROUP BRITOX LIMITED

Room 517, New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Hong Kong

Important: This is our registered office address, not a returns address. Please do not send returns to this address. To return an item, email us first to receive a Return Authorization (RA) number and the correct return address. Returns sent to our registered office without authorization will not be processed.