Refund policy

Effective date: July 12, 2026

This Return & Refund Policy applies to all purchases made on byexora.com (the “Site”), operated by RTX ECOM LLC (New Mexico LLC · EIN 42-2973237), 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA. By placing an order, you accept the terms below.

1. Return Window

You may request a return within 30 calendar days of the delivery date as recorded by the carrier. Requests submitted after this period will not be accepted.

Once a Return Authorization (RA) number is issued, the item must be received by us within 14 days of the RA issue date.

2. How to Start a Return

Email support@byexora.com with your order number, the item(s) you wish to return, and the reason.
We will review your request within 1–2 business days and issue a Return Authorization (RA) number if eligible.
Pack the item(s) securely and ship using a tracked service to the address provided with your RA.
Do not return items without an RA number. Returns without authorization will be refused.

3. Return Shipping Costs

Return shipping is the responsibility of the customer, except where the item arrived damaged or defective due to our error. We strongly recommend using a tracked service — we are not liable for returns lost in transit.

4. Item Condition

To be accepted, items must be:

Unworn, unwashed, unaltered, and unused
Free of odors (perfume, body spray, smoke, food, pets)
Free of makeup, stains, hair, or pet hair
With original tags attached and intact
Returned in original packaging (dust bags, polybags, inserts)
Accompanied by your order number and RA number

Returns that do not meet all of these conditions will be rejected and returned to the customer at the customer’s expense.

5. Non-Returnable Items

The following items are not eligible for return under any circumstances:

Earrings, body jewelry, and pierced jewelry (hygiene)
Swimwear, lingerie, bodysuits, and shapewear if the hygiene seal has been removed
Hair accessories (clips, headbands, scrunchies, extensions)
Cosmetics, fragrances, and personal care items
Gift cards and store credit
Personalized, customized, or made-to-order items
Items explicitly marked “Final Sale” or “No Returns” at the time of purchase

6. Sale & Discounted Items

Items purchased with a discount code of 20% or greater, or during designated promotional events (Black Friday, Cyber Monday, flash sales, end-of-season sales) are Final Sale and cannot be returned, exchanged, or refunded.

7. Refund Processing

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed to your original payment method within 5–10 business days after inspection. Your bank or card issuer may require additional time to post the credit.

8. Damaged or Wrong Items

If your order arrives damaged or incorrect due to our error, email support@byexora.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will resolve the issue at no cost to you.

9. Return Address

The return address will be communicated to you together with your Return Authorization (RA) number. Do not send items to our company headquarters or to any address other than the one provided with the RA — packages sent elsewhere may not be received and will not be refunded.